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They are the men with the sharp eyes: The inspectors of our Quality Control department.

When a product sample arrives, it must make its way through this department – only then it can become an article in our range. Additionally, every day more than 40 pallets of goods reach us per container or per post. Our QC department picks at least one piece out of every group of articles for a spot check. Only if the products pass the examination, may they be sold.

The examination is especially important for samples: Most of the products, which are to be traded in the EU, need to carry the CE mark. If a device doesn’t meet all the requirements for safety or quality reasons, it must be improved. Only if a product passes the tests in our QC, it may become an article in our range.

All the packages, which come into the QC department for a spot check, must at first pass a check for the correctness of information: Is the name and description of the article right? Is the right bar code printed on the package? Is the correct serial number assigned to the product? Is the weight of the package properly declared? The employees record the product’s data and unpack it. They evaluate the external appearance before forwarding the product to test their inner values.

There’s a specialist for every kind of product in our QC-workshop: From an engineer to a precision mechanic.

In the Quality Control department, the items have to pass a performance test. This may mean that a lamp must stay in the sauna for some hours: There one can see if the lamp gives up the ghost while working at very high temperatures.

In the workshop, the inspectors open the devices and test their core qualities. They check if the device is constructed properly and – most important – if it meets the requirements, arising from EU regulations and guidelines.

About 25 employees in the QC department see to, that the quality of our products keeps improving. Often you point out imperfections of a product to us. Then our specialists check that article again and perhaps modify it. If similar defects occur frequently, our inspectors search for the cause and forward their results to the supplier, so the product can be reworked. How customer feedback helps us:

Our men with the sharp eyes take your suggestions and keep improving the products. Thank you very much for your support!

Even the best products are faulty sometimes. How annoying, if a device doesn’t work properly! But what a good thing, that Steinigke has a whole department especially for these cases: The service department with integrated workshop to it always tries to provide a quick solution.

Every day, we are dispatching more than 2000 article positions (the article quantities are much more). The response rate is between one and three percent – quite a good rate, but we are always trying to improve our services.

Some of the packages come back to us, because the customer didn’t like the product. Most of them, however, are “problem cases”: A defect occurred, a function of the device failed, or the mounting unit was broken. Read more »

Today we‘ll have a look behind the scenes of our video production – in the end shooting a video clip means more than just pressing play, it’s a pile of work in fact. So, who is the man behind the video, where do the films come to existence, and what has to happen before you can actually watch the videos on our channels?

The man behind all of our videos is Mittsch. Even before the products are available at our shop, he gets a sample of it. At first he tries the different settings to see if the product works properly. To get a realistic impression of the operation mode, he installs the respective product in our video studio. In doing so, he attempts to create a surrounding which is at least a bit typical to real venues. Light products for example are mounted to a trussing with a height of two meters.

When everything is in its place, the product’s big moment has come:

Mittsch captures the best images with his camera to show you all the details as fine as possible: What are the main features of the product, what is really specific about it? What is the effect within the room? Are there any special controllers, switches or displays? Mittsch changes positions and perspectives in order to show you every detail in the video. Sometimes it takes up to 45 minutes until he gets the perfect take.

With the raw video file, Mittsch gets back to the office. He starts to cut the best sequences on his computer. After cutting the film, he adds music to it, which he composes on his own. Now the little, last steps: Some effects and explaining text inserts and the video is completed. When everything is checked and Mittsch is satisfied with his work, he starts the rendering.

For a video of two or three minutes in length, Mittsch works up to four hours. But that isn’t yet all of the work: At the end, he uploads the clips to our homepage and to the video platforms like youtube and clipfish.de. He then adds tags and some short informational texts to explain the product shown in the video. So, when you are watching product video in the future, maybe you’ll think of him. Mittsch, the man behind the videos.

Are you curious now? Do you want to get more information about the people behind the scenes? Do you want to know more about the faces behind the name Steinigke? Then leave us your comments here, we’re happy to hear from you!

There are many other functions we would like to explain.

Do you know our used items?

How to get there:

1. Login with your login data.

2. You are now in your personal account. Click administration to see:

3. On the left side you can find the button “used items”. Click and see our used items.

Have fun…