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Behind the scenes: Service and workshop – the helping hands

September 5th, 2012 Posted in Backstage Tags:

Even the best products are faulty sometimes. How annoying, if a device doesn’t work properly! But what a good thing, that Steinigke has a whole department especially for these cases: The service department with integrated workshop to it always tries to provide a quick solution.

Every day, we are dispatching more than 2000 article positions (the article quantities are much more). The response rate is between one and three percent – quite a good rate, but we are always trying to improve our services.

Some of the packages come back to us, because the customer didn’t like the product. Most of them, however, are “problem cases”: A defect occurred, a function of the device failed, or the mounting unit was broken. Read more »